Course Description

Prepare to pass exam: Oracle Field Service 2024 Implementation

The certification Oracle Field Service 2024 Implementation Professional is intended for business decision makers, administrators, and partners who are in charge of putting OFS into practice, maintaining it, and using it for field operations. Those who obtain this certificate have the ability to define and manage different quota, capacity, and booking settings; create filters and routing plans; develop workflows; and configure users, resources, activity kinds, forms and screen contexts, work zones, work skills, and calendars.

If you have a valid Oracle Field Service Implementation Professional Certification, and your credential has not expired, you can maintain your certification by taking the corresponding shorter Delta exam.

To prepare for the Oracle Field Service 2024 Implementation exam, focus on mastering Oracle Field Service (OFS) solutions, including configuration, integration, and optimization.

Exam topics covered

Configuring Resources and Resource Types

• Describe resources and resource type settings
• Configure resources and resource types

Configuring Users and User Types

• Describe users and user type settings
  
• Configure user types

Configuring Activities and Activity Types

• Describe activities and activity type features
  
• Configure activity types
• Create an activity link template
• Describe activity time windows

Configuring Inventory and Inventory Types

• Describe the role of inventory and inventory types
  

Understanding Work Skills

• Explain the usage of work skills
  

Understanding Work Zones

• Explain the usage of work zones
  

Understanding Calendar Options

• Explain the calendar capabilities in OFS

Defining OFS Global Settings

• Explain business rules settings
• Configure business rules
• Configure display settings

Configuring OFS Screen Configurations

• Describe the custom property types
  
• Create a custom property
• Configure core application screens
• Explain the capabilities of OFS forms
• Configure a form
• Configure Workflow Manager

Using Filters

• Explain the usage of filters within OFS
  
• Create a filter

Understanding Routing and Statistics

• Explain duration and travel statistics
  
• Describe the capabilities of the routing plan
• Describe the routing optimization options

Understanding Quota, Capacity, and Booking

• Describe quota, capacity, and booking options
  
• Configure a capacity area

Using Collaboration

• Describe the collaboration features
  

Understanding OFS Integration Options

• Configure a message scenario
  
• Explain OFS API capabilities
• Explain the capabilities of OFS applications

Defining Where's My Technician?

• Explain the capabilities of the Where's My Technician theme

Understanding the Plug-in Framework

• Understand the capabilities of the OFS Plug-in framework
  

Using AI Capabilities in Field Service

• Describe the capabilities of AI to enhance field service operational efficiency and automation
  

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